ZG
Zayne G
1 reviews | Active since Feb 2016
23 Feb 2024, 10:46
No update/acknowledgment on claim received.
I submitted a claim, and despite seeing that TRA are very good at keeping people informed all the way when it comes to claims, I have not received any update or acknowledgment that my claim was received. Please can I have an update? Surely I should at least get an auto-response?
Helpful (0)
Replies (3)0
Replies (3)
Total Risk Administrators's replyOfficial
23 Feb 2024, 11:11Good Day Zayne. We are sorry to hear of your experience. This is not what we hold ourselves to. We will investigate and come back to you ASAP. Thank you. TRA Management.
Total Risk Administrators's reply23 Feb 2024, 11:11
Official
Good Day Zayne. We are sorry to hear of your experience. This is not what we hold ourselves to. We will investigate and come back to you ASAP. Thank you. TRA Management.
ZG
Zayne G's updateReviewer Update
23 Feb 2024, 11:42Got a call after a few minutes and claim will be processed. Thank you for the quick response.
ZG
Zayne G's update23 Feb 2024, 11:42
Reviewer Update
Got a call after a few minutes and claim will be processed. Thank you for the quick response.
Total Risk Administrators's replyOfficial
23 Feb 2024, 11:52Great to hear Zayne. We're not perfect and no provider can guarantee 100% but we strive to have a quick turnaround time for queries and make things right ASAP. Have a good day. TRA Management.
Total Risk Administrators's reply23 Feb 2024, 11:52
Official
Great to hear Zayne. We're not perfect and no provider can guarantee 100% but we strive to have a quick turnaround time for queries and make things right ASAP. Have a good day. TRA Management.