MC
Monique C
1 reviews | Active since Jul 2017
26 Apr 2021, 10:45
Mind the Gap - this Gap Cover is Useless!
I would not recommend this Gap Cover. Had my policy for 9 years and put through a small claim, for the the first time, this week. I was rushed to Casualty after fainting, falling and injuring my head and back. My claim was rejected due to my "Condition/treatment being outside of the casualty definition". It was an accident and I was injured so how could it be out of the definition? Pathetic. Needless to say, I will be cancelling my policy ASAP.
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Replies (4)
Total Risk Administrators's replyOfficial
26 Apr 2021, 11:31Good Day Monique. We have requested your contact details and have received your response. We are currently investigating your claim and will provide you with feedback as soon as you have confirmed when you will be available. TRA Management
Total Risk Administrators's reply26 Apr 2021, 11:31
Official
Good Day Monique. We have requested your contact details and have received your response. We are currently investigating your claim and will provide you with feedback as soon as you have confirmed when you will be available. TRA Management
Total Risk Administrators's replyOfficial
26 Apr 2021, 11:42Hi Monique - we apologise for the inconvenience you have experienced. Upon investigation we have picked up an error in the processing of your claim, which will now be refunded. Exact details will be forwarded to you in due course. We do strive to maintain a higher level of service and will consider this matter fully as we focus on training and business processes. Once, again, please accept our apologies in this regard. TRA Management.
Total Risk Administrators's reply26 Apr 2021, 11:42
Official
Hi Monique - we apologise for the inconvenience you have experienced. Upon investigation we have picked up an error in the processing of your claim, which will now be refunded. Exact details will be forwarded to you in due course. We do strive to maintain a higher level of service and will consider this matter fully as we focus on training and business processes. Once, again, please accept our apologies in this regard. TRA Management.
MC
Monique C's updateReviewer Update
03 May 2021, 16:03Please note - no details have been forwarded to me and my claim has not yet been paid.
MC
Monique C's update03 May 2021, 16:03
Reviewer Update
Please note - no details have been forwarded to me and my claim has not yet been paid.
Total Risk Administrators's replyOfficial
03 May 2021, 16:21Good Day Monique. Our records show that we sent a claims statement to you at 20h10 on the 30th April. Please check your email accounts to verify. The claims statement in question shows that the payment will be made to you tomorrow: 4th may 2021. We trust you find this in order. TRA Management
Total Risk Administrators's reply03 May 2021, 16:21
Official
Good Day Monique. Our records show that we sent a claims statement to you at 20h10 on the 30th April. Please check your email accounts to verify. The claims statement in question shows that the payment will be made to you tomorrow: 4th may 2021. We trust you find this in order. TRA Management