EW
Elvina W
1 reviews | Active since Feb 2022
30 Dec 2025, 14:05
Long Waiting On WhatsApp
You'd think you'll get a faster response on WhatsApp but no. I requested to chat to an agent this morning justt before 9am it is now 2pm. I am not impressed at all and this is not the first time.
All I want to know is how far my claim is.
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Total Risk Administrators's replyOfficial
30 Dec 2025, 16:31Good Day Elvira. We do apologise for this customer experience. Our offices are closed between the 23rd of December and the 4th January 2026. We open again at 08h15 on the 5th of January. We will be in contact to assist you. In the meantime you may access the member portal if you have your login and password. If not we will be able to assist you on the 5th. Regards. TRA Management.
Total Risk Administrators's reply30 Dec 2025, 16:31
Official
Good Day Elvira. We do apologise for this customer experience. Our offices are closed between the 23rd of December and the 4th January 2026. We open again at 08h15 on the 5th of January. We will be in contact to assist you. In the meantime you may access the member portal if you have your login and password. If not we will be able to assist you on the 5th. Regards. TRA Management.