Lack of service and Feedback

Item: Total Risk Administrators
Rating: 1
Author: Louanne T

Lodged my claim more than a week ago. Still no feedback. Sent a call back for feedback on my claim but still nothing. Paying for a service which is non-existent after been a member for just short of 5 years. Absolutely shocking to say the least!!!!

Helpful (0)

Replies (4)

Total Risk Administrators's replyOfficial

20 Dec 2018, 10:14

Hi Louanne. We are sorry to hear about your experience. We take our service levels very seriously. We shall be in touch with you shortly.

Best regards

TRA

Total Risk Administrators's reply20 Dec 2018, 10:14

Official

Hi Louanne. We are sorry to hear about your experience. We take our service levels very seriously. We shall be in touch with you shortly.

Best regards

TRA

Total Risk Administrators's replyOfficial

20 Dec 2018, 14:55

Hi Louanne. Our records indicate that we have made contact with you and trust that your query has been resolved to your satisfaction. We trust that, based on our ongoing interaction, we will attain a higher rating from you next time.

Best regards

TRA

Total Risk Administrators's reply20 Dec 2018, 14:55

Official

Louanne T's updateReviewer Update

20 Dec 2018, 15:53

Thank you guys for restoring my faith in you. Absolutely amazing service from Naomi. Within no time, I got a call from her and the matter was dealt with without any further delays. Naomi, your efficiency, professionalism and friendliness was truly greatly appreciated. Thank you so much! I'm impressed.

Louanne T's update20 Dec 2018, 15:53

Reviewer Update

Total Risk Administrators's replyOfficial

20 Dec 2018, 16:04

Thanks for that message Louanne. Please do not hesitate to contact us should you have any other queries.

Best regards

TRA

Total Risk Administrators's reply20 Dec 2018, 16:04

Official

Thanks for that message Louanne. Please do not hesitate to contact us should you have any other queries.

Best regards

TRA