MW
Ms W

1 reviews | Active since Jul 2024

21 Nov 2025, 11:05

I waited for almost 1,5hrs for a assistant to take my call to no avail

I waited for almost 1,5hrs for a assistant to take my call to no avail. I left the so called chat only for them to come to me an hour after I phoned TRA

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Replies (1)
Total Risk Administrators
Total Risk Administrators's reply27 Nov 2025, 07:26
Official
Good day Ms Wallace. We are investigating why your client journey was not a satisfactory one. This is not the service level we hold ourselves to and we apologise for any inconvenience caused. TRA Management