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Eunice L
1 reviews | Active since Mar 2026
18 Mar 2026, 00:22
Honest Opinion, very bad services
Submitted a claim through Optivest rep on the 1st of March 2026, yet to receive a response from TRA, whilst I am receiving messages almost daily from the hospitals. I pay on time every month, read good responses from clients saying they got payouts fast, but my experience is very different.
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Total Risk Administrators's replyOfficial
19 Mar 2026, 05:12Good Day Eunice. Thank you for bringing this to our attention. We will investigate fully and consult with Optivest to see why the process has been delayed. You are correct, the majority of our policyholders enjoy very quick claims turn around times. Best regards. TRA Management
Total Risk Administrators's reply19 Mar 2026, 05:12
Official
Good Day Eunice. Thank you for bringing this to our attention. We will investigate fully and consult with Optivest to see why the process has been delayed. You are correct, the majority of our policyholders enjoy very quick claims turn around times. Best regards. TRA Management
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Eunice L's updateReviewer Update
28 Mar 2026, 11:19The problem is and never was with Optivest. They assisted me more than how they should have, they went above and beyond. Only one of the claims was processed after my review, Optivest again assisted with getting all the documents for the rest of the claims from my medical aid, they didn't have to, they could have said I need to do that. Up till now, I have nit had a real response from TRA wrt the rest of my claims
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Eunice L's update28 Mar 2026, 11:19
Reviewer Update
The problem is and never was with Optivest. They assisted me more than how they should have, they went above and beyond. Only one of the claims was processed after my review, Optivest again assisted with getting all the documents for the rest of the claims from my medical aid, they didn't have to, they could have said I need to do that. Up till now, I have nit had a real response from TRA wrt the rest of my claims