1 reviews | Active since May 2018
Home drive benefit
For the first time I made use of the Home drive benefit. After making the booking 12 hours in advance and being very impressed with how quick and easy it was, was I very disappointed when no one pitched to drive us home!! This was unacceptable as I had to make alternative arrangements at 2am for someone to pick us up and yet the trip was deducted from my available trips per annum. The agent that called me also had no authority to make alternative arrangements to get us home
Good morning Amy-lee,
Thank you for your message and for bringing this to our urgent attention.
We are sorry to hear about this level of service that you have received, which does not match our offering.
Your complaint is being forwarded to the relevant department immediately so that they can investigate the matter thoroughly.
You will be contacted soon.
Thank you.
Yours Sincerely,
TRA Management
Good morning Amy-lee,
Thank you for your message and for bringing this to our urgent attention.
We are sorry to hear about this level of service that you have received, which does not match our offering.
Your complaint is being forwarded to the relevant department immediately so that they can investigate the matter thoroughly.
You will be contacted soon.
Thank you.
Yours Sincerely,
TRA Management
We are sorry to hear about the fact that you feel that you have received disappointing service.
This will be investigated.
Thank you.
Kind Regards,
TRA
We are sorry to hear about the fact that you feel that you have received disappointing service.
This will be investigated.
Thank you.
Kind Regards,
TRA
We were informed that you were contacted by the service provider about the service received based on the Home Drive request and accepted their apology after the whole sequence of events occurred.
We were also informed that you will be credited back this trip; that the other service provider involved is being addressed; and that an internal process has been implemented to ensure agents schedule trips more well in advance for our clients.
Thank you for your understanding.
Kind Regards,
TRA
We were informed that you were contacted by the service provider about the service received based on the Home Drive request and accepted their apology after the whole sequence of events occurred.
We were also informed that you will be credited back this trip; that the other service provider involved is being addressed; and that an internal process has been implemented to ensure agents schedule trips more well in advance for our clients.
Thank you for your understanding.
Kind Regards,
TRA