ZG
Zayne G
1 reviews | Active since Feb 2016
19 Jul 2024, 07:42
Claims take too long
Submitted claim a week ago and have not heard anything back.
Helpful (0)
Replies (4)0
Replies (4)
Total Risk Administrators's replyOfficial
19 Jul 2024, 07:46Good Morning Zayne. We are disappointed that this has been your customer experience as we are known for our excellent service and fast turn around time. We will be in touch to see how we can resolve this matter. Regards. TRA Management
Total Risk Administrators's reply19 Jul 2024, 07:46
Official
Good Morning Zayne. We are disappointed that this has been your customer experience as we are known for our excellent service and fast turn around time. We will be in touch to see how we can resolve this matter. Regards. TRA Management
Total Risk Administrators's replyOfficial
22 Jul 2024, 10:57Good Morning Zayne. Our records show that an SMS was sent to your mobile number at 08:34 on 19th July 2024 confirming that the claim had been processed. This will be included in Tuesday's payment run, with a deposit into your account on Wednesday this week. We hope this resolves the matter. Best regards. TRA Management.
Total Risk Administrators's reply22 Jul 2024, 10:57
Official
Good Morning Zayne. Our records show that an SMS was sent to your mobile number at 08:34 on 19th July 2024 confirming that the claim had been processed. This will be included in Tuesday's payment run, with a deposit into your account on Wednesday this week. We hope this resolves the matter. Best regards. TRA Management.
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Zayne G's updateReviewer Update
22 Jul 2024, 10:59Thank you for the response. The sms notified of process, but not that it was accepted and when it will be paid so thank you for the additional information
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Zayne G's update22 Jul 2024, 10:59
Reviewer Update
Thank you for the response. The sms notified of process, but not that it was accepted and when it will be paid so thank you for the additional information
Total Risk Administrators's replyOfficial
22 Jul 2024, 11:00Good day Zane, We wanted to let you know that, as mentioned in the SMS sent to you on Friday, your claim has been processed. The funds will be reflected in your bank account by Wednesday.If you have any further questions or concerns, please don't hesitate to contact us. TRA Management
Total Risk Administrators's reply22 Jul 2024, 11:00
Official
Good day Zane, We wanted to let you know that, as mentioned in the SMS sent to you on Friday, your claim has been processed. The funds will be reflected in your bank account by Wednesday.If you have any further questions or concerns, please don't hesitate to contact us. TRA Management