FR
Francois R
1 reviews | Active since Jan 2021
24 Jan 2024, 16:52
Claim Process Nightmare
Not happy at all. Firstly my claim was just rejected at face value as "Not Accident Related" where the person who was working with the claim could have just taken the time to send me and email or make a phone call to inquire.
Secondly the amount that was eventually paid out was less than the claim submitted.
As a Absolute+ customer im very disappointed in how my claim was handled and the hoops i have to jump through in order to get the claim processed.
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Replies (2)
Total Risk Administrators's replyOfficial
24 Jan 2024, 17:11Hi Francois. Thank you for your review and feedback. This does not reflect the experience of the majority of our policyholders and we will escalate your case to senior management immediately for investigation. Best regards. TRA Management
Total Risk Administrators's reply24 Jan 2024, 17:11
Official
Hi Francois. Thank you for your review and feedback. This does not reflect the experience of the majority of our policyholders and we will escalate your case to senior management immediately for investigation. Best regards. TRA Management
Total Risk Administrators's replyOfficial
24 Jan 2024, 18:06Good day, Francois. As discussed telephonically, please accept our sincerest apology for the misunderstanding and inconvenience caused. We will do some training to ensure that we make the claiming process smoother and easier when it comes to casualty accounts. Your outstanding claim will be processed as soon as we receive it. Kind regards TRA Management
Total Risk Administrators's reply24 Jan 2024, 18:06
Official
Good day, Francois. As discussed telephonically, please accept our sincerest apology for the misunderstanding and inconvenience caused. We will do some training to ensure that we make the claiming process smoother and easier when it comes to casualty accounts. Your outstanding claim will be processed as soon as we receive it. Kind regards TRA Management