Utter disbelief no customer service

I would like to share my disbelief with the type of customer experience big companies like these are providing. Logged a complaint and submitted docs in November 2025 to date no feedback. It seems like no one exists in that company to assist a client with a complaint. Utter disbelief with no feedback. One can follow up every week and still be ignored. Total energies kindly be kind enough to respond to a complaint that you created.