Total ernegies braamfontien have no respect for customers

Am very dissappointed and disgusted with the way petrol attendants and staff treated me as a motorist in Total energies in braamfontein.,i usually pour petrol in that station simply because am a clubcard holder.,yesterday they rudely refused to pour water to cool down my overheating engine not because they did not have water but they often grumpy and rude to customers..,recently they have a rude security gaurd who sounds foreign.,he is grumpy and ******** he even refuse us to use toilet for no reason,the toilet is a pay as you use.,yesterday the petrol attendants sent me to him for water,i needed water in a 2ltr container so i can be able to cool off my engine along the way in case it heats up,i was surprised he responded rudely with no regard that am a customer.,then we had an altercation and i demanded to see the manager.,and that time she was knocking off going home.,she did not even want to hear what my request was ,displaying the same stinking attitude as the security guard and other petrol attendants..,what bothers the most is that most of them are foreign nationals who have no respect for customers, clearly lack of training,lack of manners as far as customer service is concerned and that leads to my question ,why?are they hired to operate in petrol stations servicing the humbly community of south africa .?