Total Carletonville is nonsense

I have sent countless inboxes through different social platforms but no one has assisted to date.I went to fill up at one of your stations in Carletonville on the 31st December and was gonna use my Old Mutual rewards points as I didn't have cash.When I got the I asked the attendant if you guys take Old Mutual rewards points and he said yes and proceeded to filling R150 in the car.After that he came to me and I gave him the voucher number which he punched in and then to my surprise told me Total does not take the rewards points as I need to have Total rewards points card.This info was never communicated to me beforehand he then insisted that I give him R150 cash which I did not have hence I was using the points,he told me it had nothing to do with him i needed to make a plan which i found so insulting.I made a few calls to get the money from friends and i paid which also set me back as i now need to pay back that money while i have rewards points that I converted to fuel points at Total. I am seriously infuriated by the whole experience.