Poor customer service

Poor service received at mamelodi east total garage (bonjour) We love their popcorn as a community but the ladies there refuse to help. They counting money Infront of customers when there is a long queue. No communication, no apology. Things I even paid for I did not receive as there was no one to assist. They all having a conversation and giggling with no assistance, some customers even walked away😢. Kindly address behavior and customer service.