Muted TotalEnergies

On the 16th June 2024, I was refueling my car at TotalEnergies in Steelpoort Limpopo and was told that they didn't recognize the TotalEnergies loyalty card. This prompted me to email their head office in an endeavor to find out as to why that particular petrol station is different from the rest... till to this end no response from them. I am therefore lead to believe that they are not customer oriented as they don't have time to resolve customer's issues and concerns.