Immediate Action Required: Inaccessible Club Card Points

I have been a loyal customer of Total, even having been an employee for over five years. I consistently choose Total for my fuel needs, driving an extra 10 km past other stations to use my preferred Total station. Over the years, I have accumulated points worth over R2000 on my Club Card, intended for emergency use. Unfortunately, due to circumstances expressed in my numerous calls to Total my phone number is deactivated and not accessible cutting off all access to my Total Energies Club Card linked to this number. This has rendered me unable to access the app or receive SMS notifications necessary for account management. The account is registered under my ID number, clearly indicating my sole ownership of the points. My attempts to resolve this by updating my phone number through your call centers have been fruitless, and the lack of access to these funds during a critical time is unacceptable. I demand a prompt and effective resolution to this issue. Please contact me immediately to explain how Total Energies intends to restore my access to my points or provide compensation for the value accrued. It is also imperative to update my phone number on my Club Card profile to avoid further complications.