Energy points - GONE

On 21 October 10:10 the morning, we stopped at Total Elardus Park. We bought a few stuff worth R415.05 with my Total Energy points. I had 953500 points which is R9503 in rand if not more.

I asked Jonathan Khoza (Cashier) to please help me generate a voucher for the the R415.05 becuase i don't want to loose or use all my points. So, he asked me to open my app, i did so, he said go to generate voucher and i did. I put in the amount of R415.05 and received the slip. I asked him what happened to the rest of my points, everything was gone. He said it will be back late Sunday afternoon or Monday latest. As i went into my app on Monday still nothing. I phoned the store and a lady by the name of Leah said that the point systems works like the banks and should reflect by Tuesday / Wednesday. I finally got the site manager's cellphone number Tobie Schoeman, he said a lady from the store will contact me and sort it out. Again, i was contacted by Leah and said she sent the query to head office (pay24). As soon as she has any feedback she will let me know.

As i went back into my app this morning, still nothing. I whats apped her again and she said she still has no feedback for me.

Point is....I trusted someone at Total who is a employee and who is suppose to know how the vouchers works, i lost over R9000 and it's not my fault. If he didn't know how the vouchers work he should of called someone or told me to try it myself. It is 3 day's later and still no answers. I desperately need to know how this will be solved. I personally feels that i have spend a lot of money to get those points and it's not fair for someone just to throw it away like that and nothing gets done.

Your help will be much appreciated.