PT
Philip T
1 reviews | Active since Feb 2017
07 Feb 2021, 17:21
Totai gas geyser
I have a Totai 9l gas geyser. Its terrible. Won't stay lit. The slightest breeze blows the flame out. Flame goes out for no reason. Takes a few attempts just to get it to light up. Buyers remorse from the first day.
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Totai Gas - Elba's replyOfficial
16 Aug 2021, 09:54Hi,
Thank you for your comment, we're saddened to hear about your experience.
We at Totai understand that this complaint has been here for a while and has not been addressed.
We only recently gained access to this account and would like to take the opportunity to address it and hopefully resolve the issue.
If you are still experiencing this problem with your product, please feel free to confirm your contact information by sending it to *** and we will have our aftersales service team contact you.
Kind regards
The Totai Team
Totai Gas - Elba's reply16 Aug 2021, 09:54
Official
Hi,
Thank you for your comment, we're saddened to hear about your experience.
We at Totai understand that this complaint has been here for a while and has not been addressed.
We only recently gained access to this account and would like to take the opportunity to address it and hopefully resolve the issue.
If you are still experiencing this problem with your product, please feel free to confirm your contact information by sending it to *** and we will have our aftersales service team contact you.
Kind regards
The Totai Team