Faulty Gas Oven but brilliant service

Early in 2014 I purchased an Elba Gas Oven from a large retail outlet, the oven to say the least did not perform. After complaining to the retailers they directed us to Totai the agents for Elba and washed their hands of us . After calling Totai and leaving a message Mr Dya called us and sent out a technician who tried his best to repair the unit. Unfortunately it was not possible. Totai subsequently supp**** us with another Oven a couple of months later, this was fine, the old one worked more or less so the wait wasn't an issue. It seemed we were doomed the new oven did'nt perform either. It seemed as if there was a bad batch shipped to South Africa. On consultation with Mr Dya and Mr Shaaid, Totai decided to replace the Oven again with a higher spec unit at no cost to us. The unit has been installed, works like a dream and the followup has been tremendous, I would recommend that any person looking at purchasing a gas stove or oven consider the Elba range,its an excellent product and the agents stand by the product and are brilliant. Always friendly and putting the customer first, no matter how angry I became they stood by and helped. Brilliant service.