Extremely prolonged delays, broken commitments, and generic communication – refund took over 6 months.

I placed an order with Torxsa in June 2025 for camera equipment totalling approximately R31,000. Delivery was initially promised within a standard timeframe, but shipment was repeatedly delayed.

I waited until the end of August 2025, after which I was encouraged to continue waiting and offered a 5% discount instead of a clear delivery date. After further postponements and no confirmed shipment, I cancelled the order and requested a refund. From this point onward, the experience deteriorated significantly.

Despite promptly providing my banking details, responses were slow and inconsistent, followed by additional requests for documentation (including a bank-issued proof of account), which I supp**** immediately.

I was then informed that the refund would be paid in three “equal” instalments — this later changed to unequal amounts without explanation: ±R6,000 (September) ±R10,000 (October) ±R15,000 (November) Even these revised dates were not honoured. Each instalment required repeated follow-ups, and the final payment was delayed by months, only reflecting in January 2026 — more than six months after the original order date.

Throughout this process, communication consisted largely of generic, templated responses that did not address direct questions, provide concrete timelines, or offer meaningful accountability. Explanations were repeatedly given, but progress did not follow. There was never a sense of ownership or urgency.

While the refund has now been received in full, it only occurred after prolonged escalation and persistence. Based on my experience and similar reports on other platforms, I would strongly caution anyone against placing high-value orders with this company. This review is shared to ensure transparency and help other consumers make an informed decision.