Torque IT UNTRUTHFUL

I reported a problem with Torque IT and Masego Mahalefa an Sales Manager from Torque IT responded with an email that has incorrect statements.

He said he needed to get all facts before emailing me but he never bothered to get facts from me. He state it was my choice to write on Wednesday this is not true as they forced me by only giving me that option.

They ADVERTISE ITIL SO as a course with exam on last day just like TOGAF and COBIT that I took previously by them and they automatically booked me for the exam on those last day, why not same with ITIL? If it is true that we have a choice then why don't they offer us the choice in good time?

It is a 3 day course I only was given half a day of training. On Monday had to run around trying to get truth thru the lies and even on Tuesday morning had to argue with them, they promised I will get extra training on Wednesday, no training was given on Wednesday.

On Monday they told me its to late to book for the class exam and i will need to be booked by the exam lab, on Tuesday the same thing I then requested to be booked the coming Friday, they then quickly turned their story and said that is not possible I can only write in class and that will be on last day of course, I explained that by now Wednesday is too short training, they promised I will be able to pass and if not they will arrange a re-write.

Now that I failed and am requesting the re-write they are full of stories and lies. The account manager acknowledged that there was a previous account manager that has resigned and thus my papers where lost and that is why I was never booked, but now they don't take their own fault in the matter. I would appreciate if they lived up to their promises and for what hey where paid for to give me a stress-less training and exam.