RI
Robyn I

1 reviews | Active since Feb 2023

20 Feb 2023, 07:21

Deposit not honoured.

We had a wonderful first stay, great accommodation, food and lovely staff. We booked and paid a deposit for a second stay but due to the lockdown could not go on those dates. The establishment offered to refund us or retain the deposit as a credit for another visit which we opted for as hospitality industry was hard hit by the pandemic. When we wanted to use the credit, we we told it had lapsed. No forewarning, no communication of any kind. Now we are heading to court to get our money back so be forewarned about paying a deposit and then changing your dates.

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