uselss signal

I have now complained numerous times, they are quick to sms you to remind you to make payment, payment for what??? Because I pay for a full package but no signal to half the packages, all these problems arouse when i got the hp decoder what a waste of my time, since yesterday I cant watch tv as it says chaneel list is empty, why waste my airtime calling the call centre because I already know what needs to be pressed to check signal strength and so forth, I cannot watch most of the channels and dont ask me to name them because its 60% of the channels, if this problem does not get fixed I want a refund for all the months that I have paid for a full package and move on to dstv im sure I will get my monies worth because I am seriously ****ed off with the service Starslat provides. I feel like im throwing my money down the drain. I have a tv and satelite service but cannot watcg tv since yesterday afternoon. I have had enough now.