TopT's 'collection policy'

Having seen a product advertised on TopT’s social media network, I opted to create an online profile on their website; however the product in question was not available online.

I therefore went to the nearest store and luckily the product was available but I was arrogantly told and I quote; “We(TopT) don’t have storage and the store owner would have a fit should s/he arrive and find a customer stock in store.” What kind of insanity is this?

All I requested for, was to purchase a product today (Thursday) and collect it on Saturday. How hard can that be? Prior to this, I read through their collection policy the website; though the kind of transaction may be different but what harm would it have done to store a fully paid-up product until collection as per request?

Are these stores individually owned? Because this is the first time I have experienced such a dreadful customer service.

To say I’m disappointed is an understatement.