AB
Aruna B

1 reviews | Active since Nov 2009

22 Nov 2015, 23:18

TOP TV - Star Plus - breach of contract

On Saturday 21st November 2015 - I received a SMS from TOP TV stating that the channel STAR PLUS is ending on 30th of November 2015. I immediately contacted the call centre [agent, team leader Paseka, & manager Rashika Changelryan(was not in)] to query what was going on. Agent advised me that this is true - star plus ends 30th November. So I advised her to cancel my contract with TOP TV immediately - and that I do not want to have connection for December. She then talks about the contract of 30 days - so then I too talk about the contract of 30 days - or maybe the decency of TOP TV to advise us viewers of this within reasonable times - 9 days before the channels terminate - we told of this - and I reply the same day - so I don't accept the fact that my debit will go through at the end of the month for December. This is not FAIR - Hence please ensure this cancels as at 30th November. As for the channel STAR PLUS terminating - I think the execs of TOP TV knew about this months ago - and instead of advising us viewers who are addicted to serials - they kept mum about it for money! Well TOPTv you are going to lose all your customers !!!

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Replies (1)
StarSat
StarSat's reply23 Nov 2015, 14:23
Official
Hello Juhi,

Thank you for bringing this matter to tour attention .

We are pleased to advise that one of our consultant has made contact with you and we once again apologise for the inconvenience.

Kind regards
StarSat Team.