1 reviews | Active since Nov 2009
TOP TV - Star Plus - breach of contract
On Saturday 21st November 2015 - I received a SMS from TOP TV stating that the channel STAR PLUS is ending on 30th of November 2015. I immediately contacted the call centre [agent, team leader Paseka, & manager Rashika Changelryan(was not in)] to query what was going on. Agent advised me that this is true - star plus ends 30th November. So I advised her to cancel my contract with TOP TV immediately - and that I do not want to have connection for December. She then talks about the contract of 30 days - so then I too talk about the contract of 30 days - or maybe the decency of TOP TV to advise us viewers of this within reasonable times - 9 days before the channels terminate - we told of this - and I reply the same day - so I don't accept the fact that my debit will go through at the end of the month for December. This is not FAIR - Hence please ensure this cancels as at 30th November. As for the channel STAR PLUS terminating - I think the execs of TOP TV knew about this months ago - and instead of advising us viewers who are addicted to serials - they kept mum about it for money! Well TOPTv you are going to lose all your customers !!!
Thank you for bringing this matter to tour attention .
We are pleased to advise that one of our consultant has made contact with you and we once again apologise for the inconvenience.
Kind regards
StarSat Team.
Thank you for bringing this matter to tour attention .
We are pleased to advise that one of our consultant has made contact with you and we once again apologise for the inconvenience.
Kind regards
StarSat Team.
