TOP TV OFF AND NO ANSWER TO CALLS

ON MONDAY 20 APRIL 2015 MY TOPTV WENT OF AT 4PM. I CALLED TOP TV SPOKE TO VERONICA. SHE HAD ME ON THE LINE FOR MORE THAN HALF HOUR MAKING CHANGE DETAILS TO SEE IF TOPTV WILL WORK. SHE THEN TELLS ME ITS NOT MY PROB ITS TOP TV PROB.ON TUES I TRIED TO CLL THE CC AGAIN AND NO ONE ANSWERED. I KEPT ON CALLING FROM MY CELL. WE THEN RECEIVE A SMS CONFIRMING IT IS TOP TV FAULT. TODAY I CALL AGAIN AND SE**** ANSWERS HE TELLS ME TO TAKE OUT PLUG AND PUT BACK IN STILL NOT WORKING. I CALL BACK AGAIN AND SPEAK TO PATRICK WHO DOES THE CHECK AND TELLS ME ITS MY PROB I THEN TELL HIM VERINICA AND TOPTV CONFIRMED ITS THEIR FAULT, HOW CAN IT BE THEIR PROB NOW THEY MOVED IT O ME. I WANT MY TOP TV FIXED I APID MY PREMIUM INFACT IM IN ADVANCE AND ITS NOT WORKING. SECONDLY TOP TV CONFIRMED ITS THEIR PROB A IWANT MY REBATE FOR NOT HAVING TOP TV SINCE MON AFTERNOON. MYTOPTV WORKED FINE UNTIL THEY HAD A TECHINCAL PROB. THIS IS UNACCEPATABLE