They want money only but no service

I reported freezing of a picture when its raining n loss of signal since 2 years ago and was asked to buy a new decoder today i hv 3 decoders n replaced dish got it re aligned my problem has not been sorted it excuses after excuse i hv de activated it yesterday coz am tired of paying for nothing. I will try. Multi choice n see if they can service me coz i hv spent over R1000 on decoders n R500 airtime n still not happy i hv been a loyal client since 2005 but i dont add value to star Sat.