DC
Desmond C
1 reviews | Active since Jul 2020
04 Aug 2021, 17:51
Terrible service from star sat
My Decoder stopped working last month (July 2021) and i called to ask them to freeze my account while we wait for an installer to come fix it. now on Sunday the installer came to fix it and told us it will only work Monday (2 august 2021). on Monday i called the call center only to be told be told stories, it was not fixed. Tuesday same thing happened. it was not fixed. its now Wednesday, i decided i'm not going to waste my airtime seeing that nobody takes our issues serious. i have been a loyal customer for more than 10 years and this is the thanks i get. yours truly frustrated customer.
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Desmond C's updateReviewer Update
04 Aug 2021, 18:06 whom it may concern.
i've had the worst this past week, it all started when i asked for an installer to come fix the decoder. Once he diagnosed the decoder, he told us that the decoder was not working properly and that we needed to buy a new one. And so we did but he said it will only work once he calls the call center on Monday to transfer our information to the new decoder. Now here comes my frustration, i have called the call center more than 6 times to help resolve this issue and every time I am told to wait for 15 minutes it will be restored. It's now Wednesday and I have no energy to speak to another call center agent, i have been a loyal customer for more than ten years and this is utterly disheartening and frustrating. All that i want is to watch TV but i am at a point where i want to cancel this service.
i've had the worst this past week, it all started when i asked for an installer to come fix the decoder. Once he diagnosed the decoder, he told us that the decoder was not working properly and that we needed to buy a new one. And so we did but he said it will only work once he calls the call center on Monday to transfer our information to the new decoder. Now here comes my frustration, i have called the call center more than 6 times to help resolve this issue and every time I am told to wait for 15 minutes it will be restored. It's now Wednesday and I have no energy to speak to another call center agent, i have been a loyal customer for more than ten years and this is utterly disheartening and frustrating. All that i want is to watch TV but i am at a point where i want to cancel this service.
DC
Desmond C's update04 Aug 2021, 18:06
Reviewer Update
whom it may concern.
i've had the worst this past week, it all started when i asked for an installer to come fix the decoder. Once he diagnosed the decoder, he told us that the decoder was not working properly and that we needed to buy a new one. And so we did but he said it will only work once he calls the call center on Monday to transfer our information to the new decoder. Now here comes my frustration, i have called the call center more than 6 times to help resolve this issue and every time I am told to wait for 15 minutes it will be restored. It's now Wednesday and I have no energy to speak to another call center agent, i have been a loyal customer for more than ten years and this is utterly disheartening and frustrating. All that i want is to watch TV but i am at a point where i want to cancel this service.
i've had the worst this past week, it all started when i asked for an installer to come fix the decoder. Once he diagnosed the decoder, he told us that the decoder was not working properly and that we needed to buy a new one. And so we did but he said it will only work once he calls the call center on Monday to transfer our information to the new decoder. Now here comes my frustration, i have called the call center more than 6 times to help resolve this issue and every time I am told to wait for 15 minutes it will be restored. It's now Wednesday and I have no energy to speak to another call center agent, i have been a loyal customer for more than ten years and this is utterly disheartening and frustrating. All that i want is to watch TV but i am at a point where i want to cancel this service.