Suspended service restored

Starsat HD Combo (decoder, dish, installation) was installed for me and activated on 2018-05-12. I transferred R209 for the Super package into their account.

Early in June my service was suspended, no channels except 100 available. This should not have happened because I still had credit for at least one week.

I called support and it was established that it should indeed not have been happened. With the help of the operator I gave the error message and rebooted the decoder. The channels were still not available but I had to keep the decoder on and wait until service resumed. If not, I had to call support again. All the channels in my package became available after a few minutes.

I have seen many negative reviews here concerning suspended service, but when good support is rendered credit should be given.

For suspending my service without cause I subtract 2 stars, but for good support I allocate 3 stars.

P.S. From other reviews here, it seems that in some cases service is repeatedly suspended at the start of the next month, even with payment received. I'll have to see if this is going to happen in my case.