STILL NO SERVICE AFTER PAYMENT

My service was suspended on Wednesday the 14th of October at around 14:30. I called the call centre and asked them to set up a debit order as purchasing vouchers were not available at convenient stores. The call centre advised that I should make a pro rata payment of R51. I did an eft at around 15:00 the same day. When I got home we watched top tv as normal however at around 19:00 the service was suspended yet again. I then called the call centre and was advised that my payment will only reflect the next day as it was eft and that my service was suspended at 14:30 and not 19:00. The agent screamed at me as though I was an idiot. Thursday still not service. On Friday 16th of October I called through again and was informed that my payment was not received. I faxed through the proof of payment. On Saturday 17th October I called the call centre again still no payment and that the faxed proof of payment goes into a queuing system. Once the payment is allocated to my account my service will be connected. The agent went on to say that if this was a new installation he would have been able to connect my service until I bought a voucher. I am total irate right now. Extremely poor service