Starsat to cut old decoder but delays new ones

Hi<br> I contacted Starsat on 10 March as indicated in their SMS. I was called back and promised a new decoder within 7 days. After 12 days I was called to say it's now 14 days. However it's now 19 days and the courier has still not delivered my new decoder as promised. I understand there's a backlog but (1) my request for updates on the delivery date is ignored and (2) I just received an SMS saying some viewing will be cut off today already. (3) Surely if I'm on a waiting list since 10 March then other later clients have been served ahead of me?<br> This is starting to be upsetting, the first time I've been upset with TopTV/StarSat. Our viewing has been perfect and I abhor unnecessary changes, but it would be o.k. if the changes at least are managed properly, with updates if delivery is late.<br> Yes, Easter ended yesterday but I contacted you 14 days before Easter.<br> I prefer contact in writing as 2 phone calls have been ignored: mcstudio at iburst dot coza.<br> Account ***<br> Regards<br> Jan Conradie