Starsat sucks worse than any history of sucking!

First time buyer (reside in Kzn, Mandini 4490) of Starsat package (HD decoder with installation) since 22.04.2016. Registered device same day via call center and was notified via sms of an installer to complete installation. After calling, got nowhere. With in excess of 15 calls averaging 10-15minutes per call, from consultant to consultant, to supervisors on duty (Wenzil & Nati) been made promises to have my installation done still none done to date. The last hopeful contact made with installer locally said he couldnt do the installation due to Starsat owing payments for jobs done previously for a period of 1 year and counting. Still calls were made to call centre asking for feedback/assistance in completing the installation as per SLA with no positive results. I desparately need assistance in solving my case as im thoroughly appalled in the level of service received which ive fully paid for. Its also strange that i was not connected to senior management only to consult with supervisors on duty despite my numerous requests to speak to senior management or contact details of Executive Board Members. Please help. Appreciate your attention in this regard greatly.