StarSat is ripping old people off

On 8th July 2022, I had to pay for a new Decoder and Satellite dish for my gran. She has been complaining since that the TV goes black, ie. Loss in connection. Yes I had the unfortunate opportunity to call StarSat. Spoke to Angel i must contact the installer. I said she (my gran) does not have the installer as no receipt or number was given. I asked her to call them and ask them to come fix it. She says her TL Patrick will call me. And nothing. Today I called again and spoke to another lady who transferred me to Carmelo who promised to call me back 1 hr (10:47am) later and guess what. It's 6pm and no call. The installer has apparently made contact with my gran and has said that he will come out and that she must pay him again. Over and above the R599 advertised with free installation that we paid. ***....