CK
Carmen K

1 reviews | Active since Aug 2013

19 Dec 2015, 13:54

Star Sat

On Thursday the 17th Dec 2015 i paid R 1200.00 for two installations plus R 400.00 for one months premiums for two decorders. A technician by the name of Wellington was assigned to me. Wellington called me and asked me if I can sms him my address. That is not my responsiblity. The consultant explain to me all technicians get an automated sms of the address of the client. I informed Wellington of the automated sms which I am sure that he was well aware of.<br> <br> Wellington then had an attitude. Saying that he will call me. Wellington called me between 5.30pm and 6pm on the same day asking me if he should come to my house now or tomorrow. I told him tomorrow. On Friday the 18th Dec 2015 I waited the whole day up and until 4pm for him to call me, I called him because he never called me. I asked whether he was still coming and he asked me to sms my address again, I got angry and he put the phone down in my face.<br> <br> Went back to the shop and requested another technician. I didn't want Wellington by my house. They got techinician Peter to call me. He never did. Today they got Technician George to call me. George number was *** but he called from ***. <br> <br>

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Replies (1)
StarSat
StarSat's reply19 Dec 2015, 16:10
Official
Hello Cupcakes786,

Thank you for bringing this matter to our attention.

We are pleased to advised that one of our consultant has made contact with you and we glad we could assist.

Kind Regards
StarSat Team

Best regards,