Shoddy service

I paid a monthly subscription to Starsat and was highly upset that over half of all the channels in my package was taken out. I lost most of the news and movies channels. I sent an e-mail to starsat head office without getting valid assistance. They rep**** that another rogue company is using their name in South Africa and they have a case against this rogue company. This does not help me at all as I am paying for services that I am not receiving. I am a valid customer with a valid Starsat decoder. There are thousands of people in my area using this service. If Starsat suggests ********** activity in their e-mail, then why was an investigation not done or even public announcements made? Starsat is aware of this bogus and ********** service due to their reply. This kind of attitude towards paying customers is *******, ******** and totally not acceptable. I then sent a second e-mail of enquiry but to no avail. I'm still waiting for a response so that this matter is resolved. WHO is taking my money if I pay Starsat for the monthly subscription? WHY am I not getting the actual package service that I am paying for??? Please assist me in above matter. From: A Disgruntled Customer