SHOCKING SERVICE DELIVERY

I app**** on Monday as a new subscriber. Two day later a guy phone me from Starsat and i explained that i would like to have an installation done on Saturday as i work during the week - OH he says and puts the phone down with no further confirmation. A second call the next day was for confirming my subscription. I then explained that no one has confirmed installation. She then promised to call & confirm the booking. No CALL BACK.Saturday i phoned the call center to find for installation details.The lady responded by saying that she will send an email and someone will call be back shortly..NO PHONE CALL. I called again and was given two cell numbers to confirm installation.The first call was to a guy who said he doesn't install in the Midrand area and the second cell was off,an hour later I called again & asked to speak to a manager..MR NASH apologized for the inconvenienced and he will find out what's going on let me know if it will be installed today or confirm another date.WELL 20 min later the call center phones to find out from ME when will it be installed??!!!SERIOUSLY,REALLY?!..AND AS YET NO CALL BACK from MR NASH. GREAT START,EXCELLED CLIENT SERVICE AND FOLLOW THROUGH!!