Service stinks

To Whom It May Concern,<br> <br> My decoder lost signal (Technical Error) When I phoned contact centre, they told me to get an installer to come out on my expense to fix the problem. That is not acceptable to me.<br> When the same problem occurred before, technical department helped me over the phone to reset the decoder, but this lady was not prepared to put me through<br> To them for assistance. She just told me to get an installer myself.<br> <br> I have been with Top TV since they launched the product and had no problems then, then Star sat took over, and all you get is an attitude of don't care about you anymore.<br> My account is paid on time and in full every month, but ask for help, and they brush you off.<br> Is this the way to build a relationship with a company and its subscribers? I promoted Star sat to friends and family who took out contracts with the company. <br> <br> There has been only one incident where Star sat disappointed the agreement to install the system. The person kept on phoning to find out when installation will take place, <br> And were told the next day. He did not go to work, waiting for them. They did not show. He phoned again and were told the same. Again he waited and nothing h