Service not working always no signal

Since the 5th of August 2015 I subscribed to TopTV I have not enjoy the services ALWAYS NO SIGNAL I called them so many times but no help and I even ask them to compensate me for all loss I have suffered but they keep say is not their fault.<br> Right now they are telling it is suspended for what I don't know only God knows, call centre keeps telling the supervisor /Manager will call me back but he /she never called at this point I have spend more than R123.00 calling Toptv but its dose help