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On the 29 january 2015 I contacted starsat to debit my account. On the 31st I received an sms from my bank stating that the subscription was taken off. On the 1st february another debit order was taken off. On the 2 February I received an sms from starsat stating that I have been recharged. On the 3 Feb I received another sms stating that it was unsuccessful. I have sent numerous emails and calls, I emailed my bank statement showing that it was off my account. They stating that they didn't receive anything, 2 debit orders went off and 1 was succesful, if they can't find my payment than where is my money. I haven't received any joy from them in assisting me. My statement shows the money went off why can't they pick it up. Their service is pathetic and unprofessional. I want answers