Poor Services

On the 5th of August 2015 I got Dish kit and Decoder installed three(3) days later it could not work every-time says no signal I called Starsat (TopTV) call center and I was referred to the in installer which he referred me back to the call center I have not been helped till today I was told the manager will call back but no one has come back to me yet I paid Money for the month of August but no entertainment now they want me to pay for September but it is still not working.