Poor service from Top Tv and technician Moris

Terrible and Appalling customer service to say the least. We experienced problems with Top TV last week and the consultant at the time was very helpful and tried assisting in getting it sorted. This could not be done and we were given a number for a technician (Moris). Phoned Moris and he came out the Friday evening only to inform me that i need a new decoder. Purchased a new decoder on Saturday from PEP Centurion and when i fitted it, it would not connect after Moris informed me the signal was fine on Friday. Phoned Moris Today 23/11/2015 and he came out to have a look and assist. We could not be present as we need to work and Moris was very arrogant and had a bad attitude over the phone and kept saying that I need to be there to Phone Top TV to get the decoder connected which I think is ridiculous as why are we paying a subscription fee and also paying the technician I think he should have made the phone call. Went home to make the call only to be told that the decoder is out dated and I need to get a new one from House and Home after buying a new one from PEP!!! why are they still selling them then??! Requested a call from a manager and still waiting!! APPALLING SERVICE!!!