PAYING FOR OTHER SUBSCRIBER

Last month the debit order did not go through on my account - circumstances out of my control. i made a internet payment and accidentally switched the last two numbers of my reference - my reference is ....733 but i put in ...773. whereby i paid Mr Pillay's account. I only realized it when my subscription was cancelled the 5th of Feb 2015. i sent through the proof of payment whereby i was notified that they will just switch the payments. i received a sms on my phone and tv, saying i have to pay my subscription by the 20th other wise i will be cut off. i phoned the call centre informing them to reactivate my debit order. the lady at the call center said i must pay R256...whereby i asked her but the amount i must pay is R199. Another consultant phoned me and informed me, that Mr Pillay was in arrears and the system automatically takes the arrears amount. it is not reversible and it is not their fault i made a mistake on the reference number. i must just smile and pay the outstanding amount on my account. they did not transfer the whole amount so i still owe money!!!! how can you call this customer service. i pay my account every month!! and this is the service i get????