Not subscribed

After being a loyal Top TV subscriber for the last four years, and having a debit order from day one, my decoder stopped working. I was told that I would get a new decoder in 7-14 days which was still under warrentee. I then said that's a long time and to be paying for a service which I won't be using. I was told that Starsat could suspend the service, I was happy with that. After a few days received new decoder and called to switch my subscription back on. That was done. I received 3 sms's to pay my account which I just blew off as I have a debit order. I then get home on Friday to no tv service. I called and was told I cancelled my subscription ! Um no... After arguing I was then told to pay but would only get TV once it reflected in their bank account ... Um no, I have a debit order . 15 minutes later after more arguing I eventually got agreement they will debit my account and everything would be back to normal. Debit order came off on Sunday of my account and now Monday and I have no access-not subscribed on my tv. This is not back to normal and this is not acceptable, again paying for something I don't have!!!