No "service" or service delivery!

I am always having a problem with starsats viewing experience it's either missing channels, no channels at all for a few days or programmes stopping and starting, I have called starsat on numerous occasions but this time I am forced to complain, I have called the call centre about 4 tines, which I have to wait appox. 20-25 mins when you expalin your issue, they give you the same pitch over and over without reasoning to your issue, put your decoder off and on when your issue isn't met, You are prompted to get a technician, when clearly it's an issue on their side, ask the question can a technician get me back my channels, no they can't then why do I have to call one? I think they just wasting our time as customers and they are not fufulling our entertainment satisfactions, why are we paying for something that does not work, I feel we need some sort of reimbur*****t if we are not getting what we are paying for as ovhd is absolutely free! I feel they need to tell us as customers why this is happening on a weekly basis and if they cannot accommodate my needs I WILL GO ELSEWHERE, end of it you guys need to put some pep in your step to withhold the customers you do have as competition is very high, please do something about service delivery and customer centricity as this is they key in any organization. I am very unsatisfied as starsat customer and if this is not resolved I will be forced to disconnect from you guys.