No service delivery

A week ago I app**** for StarSat/TOPTV and I was given an installer's details to make a booking for installation. Jardine from the call centre contacted me and explained it all to me. The installer was non-committal, said he would phone me as soon as he got to the office but clean forgot to do so. I phoned him again but he did not sound interested at all but I sms'd him to request an installation on Wednesday. On Tuesday I let Jardine know that this installer was wasting my time and he should arrange another installer, then let me know that the installer would contact me to arrange a booking. It is now Friday and no sign of the installer..... ***!!!! If this is an indication if how you do business I am not sure I want this service.