AK
Ayub K

1 reviews | Active since Mar 2012

05 Feb 2016, 16:38

New HD Decoder - no RF (Aerial) output

I have been a loyal subscriber for a few years now and recently upgraded my old decoder for the new HD one and when installing it found that it has no RF (Aerial) output. I contacted Starsat and was informed I have to get a TV technician to install additional hardware. Most household installations use aerial cables so beware - you cannot just plug in the new decoder for a 2nd TV, nor can you readily purchase an RF modulator. Starsat just says you have to sort it out - but no mention is made of this limitation when advertising the new decoder. This is deceptive and results in extra costs to the consumer, IF you can find a solution. I'd love to hear a response from Starsat or even an attempt to resolve this problem

0
Replies (1)
StarSat
StarSat's reply05 Feb 2016, 17:05
Official
Hello akaprie,

Thank you for bringing this matter to our attention.

We are pleased to advised that one of our consultant has made contact with you and we glad we could assist.

Kind Regards
StarSat Team