Never fails to disappoint

<p>There is a real problem with service reliability. Spark has disappeared. We regularly have to re-scan the stupid service. We did not have this problem with the analog decoder. I tried enquiring about the problem on their Facebook page via an inbox message but did not receive a response. I also completed the online contact form on their website and still no response. It's about two months now. Phone them, and you hold on for what seems to be eternity wasting my airtime. I'm further still waiting for a dude to SMS or email me the complaint's email address which the guy explains gets immediate attention when a notification is received since my last complaint. This time, there will be no complaint - complement conversion. I don't need excuses, just a solution.</p>