lack of efficient service

During the week my decoder gave up, upon phoning top tv they said i needed to pay in a fee r300.00 once my payment was received they would dispatch my new HD decoder due to the fact that i am unable to view tv. I therefore went to the bank and did a direct deposit and faxed my proof of payment and emailed it to be sure that they receive my proof of payment. I then phoned them to confirm they received my proof of payment. The man who had taken my call was extremely rude and unable to assist me. I am currently left with out a decoder and unable to watch tv. Top tv customer feed is terrible. They are very quick to cut of your service when you make a payment one day late but when you need them to assist you they are full of excuses and a bad attitude.