HORRIBLE CUSTOMER EXPERIENCE EVER!!!!!!

My name is Muzzi and I had made the worst mistake by acquiring the services of starsat (they do the same thing with DSTV) , they cut off my services mid November then I called to found out what was going on, first I waited atleast 30min for them to answer my call then the flood gates of the worst treatment ever began with their agent Vincent who clearly had no idea what he was talking about, he basically said to me my July payment did not go through but they only check once in a while if every1paid , not satisfied with his response I asked for a manager his name was Titus he was 100 times worse than Vincent clueless on what he was saying very evasive then he said they will investigate and come back to me within 24 hours , I have been waiting for 2 week now still nothing . I called again about 9 times since my first call spoken to (Lwandile , Jay ,Sibongile ) non of them afforded me the right to speak to a REAL manager . Their service is super APPALLING