ST
Sunette T
1 reviews | Active since Jun 2015
11 Jun 2015, 11:03
Don't answer the phones!!!
I tried phoning them from this morning (11 June 2015) 07h00.....They don't answer the phones and if I phone back in about 10 minutes they say: Sorry, the dialled number is unobtainable. I think it is pathetic. I'm having trouble with my TV - it was fine yesterday evening and this morning it only shows the following: This card is not authorised, with my Set-top box ID and the ID of the Smart card. I wonder how do they expect us to get it fixed if they dont even answer the phones or the emails!!!
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StarSat's replyOfficial
12 Jun 2015, 11:35Hello Sunettethomas,
Good day Sunette.
Thank you for bringing this to our attention.
We are pleased to advise that a StarSat consultant has contacted you and that assistance has been provided by our Technical Department to ensure the query is resolved to your satisfaction.
Kind regards
StarSat Team.
Good day Sunette.
Thank you for bringing this to our attention.
We are pleased to advise that a StarSat consultant has contacted you and that assistance has been provided by our Technical Department to ensure the query is resolved to your satisfaction.
Kind regards
StarSat Team.
StarSat's reply12 Jun 2015, 11:35
Official
Hello Sunettethomas,
Good day Sunette.
Thank you for bringing this to our attention.
We are pleased to advise that a StarSat consultant has contacted you and that assistance has been provided by our Technical Department to ensure the query is resolved to your satisfaction.
Kind regards
StarSat Team.
Good day Sunette.
Thank you for bringing this to our attention.
We are pleased to advise that a StarSat consultant has contacted you and that assistance has been provided by our Technical Department to ensure the query is resolved to your satisfaction.
Kind regards
StarSat Team.