Does starsat want me as a client?

Before 20 April '15, I app**** for a new account won the starsat website. I was requested to buy my own decoder as the contractor did not have any. Which I did on 20 April'15. After phoning the contractor, he told me that he is not in Musina and would require traveling money to be paid upfront. The call centre at least phoned me t follow up and was given a phone number for another contractor, Oscar. He's number has since been unavailable. No further follow up from starsat. I complained on their website on 25 May'15 and was phoned and told that my application was closed, due to time lapsed. But have been reopened and given the same phone number again - still unavailable. The promise to phone me back the following day has not materialized for 3 days now. How long do I still have to wait or will starsat refund me for the decoder?